FAQs

Where do you ship?

We ship anywhere in the continental U.S. We’re unable to ship to Alaska, Hawaii, U.S. territories like the Virgin Islands, overseas military addresses, or countries outside the U.S.

Are your packages discreet?

Almost all of our products are delivered in standard, plain, discreet cardboard boxes with no logo.

How much does shipping cost?

We offer free 2-3 day shipping on all orders $49+. For orders under $49, we offer 2-3 day shipping for $9.95.

How long will my order take to ship?

Orders placed before 2pm local time on business days will ship out on the same day. Orders placed after 2pm will ship the next business day.

How long will my order take to arrive?

Most orders arrive within 2-3 business days.

What shipping carrier does we use?

Almost all of our packages ship via UPS, On Trac, or FedEx in order to ensure speedy and trusted delivery.

Do you ship to P.O. boxes?

Unfortunately, we are unable to deliver to P.O. boxes.

Do you accept Returns?

We'll  gladly accept packages within 10 days of the sale date and give you a complete refund. All we ask is that the product is not used and not open, is in the same condition you received it, and is in the original packaging.

How do I return my order?

To place a return, give our friendly Customer Care Team a call at 1-844-823-7930 or send an email to ordersupport@fqmedical.com.

Do you offer Auto-ship?

Our Autoship program gives you 5% off every recurring order of eligible products. For more information or assistance setting up Autoship, give us a call at 1-844-823-7930.